Return Policy

Last Updated: September 1, 2024

Introduction

Thank you for shopping at Turtle Mountain Alpacas. This Return Policy outlines how we handle returns, exchanges, and refunds for purchases made through our website.

Return Eligibility

You may return items within 14 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale items
• Gift cards
• Customized or personalized products
• Alpacas and other livestock

Return Process

To initiate a return, please contact us with your order number and reason for return. We will provide instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be processed using your original payment method. Refund times may vary based on your payment provider.

Exchanges

If your item arrives defective or damaged, please contact us. We will arrange an exchange if applicable.

Shipping Costs

Please note that shipping costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or damaged product.

Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.